Real people, reachable. Email is the fastest way to reach us, and order questions are answered with the order number in front of us — include it and you skip a round trip.
Get in touch
One mailbox handles everything at the moment: lumabiowellness@gmail.com
Write to it about an order or a quote, a certificate of analysis or batch documentation, a wholesale or institutional account, or a privacy and data request. Put your order number in the subject line where you have one.
- Phone: +1 (619) 808-8915
Hours
Monday to Friday, 9am–5pm Pacific. We aim to reply within 2 business days. Messages sent at a weekend or on a public holiday are picked up the next business day.
Before you write
A few things are answered faster by a page than by us:
- Where we ship, what it costs and how long it takes — Shipping Policy
- Damaged, missing, wrong or lost orders — Refund and Returns Policy
- What our materials are supplied for and who can buy them — Research Use Policy
- What data we hold and how to get it — Privacy Policy
One thing we cannot help with. Everything we sell is supplied for laboratory research use only. We do not give medical, clinical or veterinary advice, and we do not provide dosing information, administration guidance or protocols — not by email, not by phone, not on request. Our staff are not qualified to and are instructed not to. Please do not ask.